Frequently Asked Questions (FAQ)

 

Returns

Our policy does not offer returns & refund. But we offer an exchange of products. Our policy of exchange lasts 30 days. Unfortunately we can’t do an exchange after 30 days have past.

 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Stone For Gold Pte Ltd reserve the rights to reject exchanges at any circumstances. Several types of goods are exempt from being exchange.

 

To complete your exchange, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at stoneforgold@gmail.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at stoneforgold@gmail.com and send your item to: 141 Jalan Besar #02-01 Singapore 208859.

 

Shipping

To return your product, you should mail your product to: 141 Jalan Besar #02-01 Singapore 208859.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.